Privacy POLICY

I. POLICY REASONS

This Privacy Policy gives you information about how personal data and other private information that we collect from you as a user of this Site or as a customer (and any guests that accompany you to the House) (“you” or “your” being interpreted accordingly) will be used by us. When we refer to ‘personal data’ in this Policy it means any information that relates to you and from which you can be identified.

By using our Site or submitting your personal data you are taken to accept the terms of this Policy and to confirm you have the permission to share the data on behalf of the guests who will accompany you, so please read it carefully.

II. PERSONAL DATA

We may collect the following personal data:

• The personal details you provide (such as name, address, e-mail address; business address and phone number) when submitting a booking enquiry.

• Information about your debit/credit card and bank account information that we require for the purpose of recording and processing your booking.

• Personal details you choose to give when corresponding with us by phone, e-mail or that you provide to us when you visit the house.

• We may also receive other personal or private information about you that you choose to submit to this Site.

III. COOKIES

Our Site uses cookies to distinguish you from other users. This is to provide you with a good user experience when you browse our Site and allows us to improve its features. For detailed information on the cookies we use, please see our Cookie Policy (below).

IV. DATA USE

We may use your personal data in the following ways:

• to acknowledge, confirm and deal with your booking (and where necessary put you on our waiting list).

• where we are asked to deal with any enquiries or complaints you make.

• we may provide you, or permit selected third party service providers (e.g. our massage therapists, chefs, yoga teachers) to provide you with information about goods or services we feel may interest you. Generally, this will be by electronic means (eg email)

• to contact you in connection with user/customer surveys and use any information you choose to submit in response.

• to administer our Site and ensure that our Site is presented in the most effective manner for you and for your computer/device.

• for internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our Site secure.

• we may use your personal data for other purposes which you have consented to and we may combine personal data that you provide to us with other information we collect about you for the purposes set out in this Privacy Policy.

V. DISCLOSURE OF INFORMATION

We may share your personal data with third parties in the following situations:

• we will need to share certain of your personal data to the Portuguese immigration / border authorities within 48hours of your arrival

• we may make your personal data available to selected third parties who act on our behalf to support our operations (for example, card processing or payment services (see the section below headed PAYMENT INFORMATION) and credit reference agencies to protect against possible fraud

• our IT suppliers and contractors (e.g. data hosting providers or delivery partners) may need to have access to your personal information to provide IT support and enable us to provide services and other goods/services available on this Site or to guests

• if we sell our business or our company assets are acquired by a third party personal data held by us about our customers may be one of the transferred assets

• if we need to disclose your personal data to comply with a legal obligation or to enforce our Terms & Conditions, or other applicable contract terms that you are subject to

• to protect us or contractors against loss or damage. This may include (without limit) exchanging information with the police, courts or law enforcement organizations.

VI. PAYMENT INFORMATION

Any credit/debit card payments and other payments you make through this Site will be processed by our third party payment provider and the payment data you submit will be securely stored and encrypted by our payment service provider using up to date industry standards.

VII. SECURITY

The personal data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”) such as by our subcontractors in the United States who process your payment details and/or provide IT support services. In accordance with applicable law, we will do everything we reasonably can to make sure that those subcontractors comply with appropriate security standards to protect the personal data that they handle.

Please note that the US and certain other countries outside the EEA do not provide the same legal standards for protection of your personal data that you have in the United Kingdom or EEA. By submitting your personal data, you agree to the transfer and processing of your personal data outside the EEA for the purposes set out in this Privacy Policy.

Where we have given you (or where you have chosen) a password or log-in which enables you to access certain restricted parts of our Site, you are responsible for doing everything you reasonably can to keep these details secret. We must not to share your password or log-in details with anyone else.

Unfortunately, the transmission of information over the internet or public communications networks can never be completely secure. We will take appropriate technical and organisational security measures to protect the personal data that you submit to us against unauthorised/unlawful access or loss, destruction or damage, although we cannot 100% guarantee the security of data that you provide to us online.

VIII. DATA PROTECTION RIGHTS

Certain applicable data protection laws give you a right to receive information about the personal data we hold on you. You may also have the right to ask us not to process your personal data for marketing purposes; or where the processing of your personal data is causing unwarranted damage or distress; or, ask us to delete or correct any personal data that we hold about you which is inaccurate or no longer relevant.

If you wish to exercise any of these rights please contact us as by email to holiday@monte-da-palmeira.com Any access request may be subject to a small fee to meet our costs. We may also need to ask you for further information to verify your identity before we can respond to any request.

IX. PRIVACY POLICY CHANGES

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back to see any updates or modifications.

COOKIE POLICY

1.This Site uses cookies, pixels or similar tracking technologies (“Cookies”) to distinguish you from other users, providing you with the best possible user experience when you browse our Site and allows us to improve its features.

This Cookie Policy describes the Cookies we may use on this Site and their purpose. You should also check our Privacy Policy (see above) regarding how we use your personal data.

BY USING OUR SITE YOU CONSENT TO US USING COOKIES AS DESCRIBED IN THIS POLICY.

II. WHAT ARE COOKIES?

Cookies are small pieces of data that are stored on your computer, or other device when you access a website. Pixels, also known as web beacons or web bugs, are small blocks of code on webpages and in emails that do things like allow another computer server to measure viewing of a webpage. These are often are used in conjunction with Cookies. Cookies enable our computer servers to collect information from your computer or device about how you interact with our Site. You can find more background information about cookies at: www.allaboutcookies.org.

III. USE OF COOKIES

We use Cookies to help us better understand how our Site is used and to provide you with a more user-friendly experience when you access our online services. For example, using information about your previous visits to our Site, we can tailor content to match your particular interests when you revisit our Site or use any services on it.

Cookies will never be used by us to collect your sensitive personal data or financial details, such as credit card information. You can disable Cookies by adjusting the settings on your web browser (e.g. Internet Explorer; Safari; Chrome; Firefox or Opera) although this may affect your ability to fully utilise our Site.

ADDITIONAL USE OF COOKIES:

• Authentication: to recognise you if you are signed in to our Site.

• Security: We may use Cookies to enable security features on our Site and help us detect any security threats or potential illegal activity.

• Performance: Some Cookies may collect information about user visits to our Site, for example which web pages visitors use most often. We might also use these performance Cookies to highlight services which we think will be of interest to you based on your previous use of our Site

• Functionality: Some Cookies allow our Site to remember information from your previous visits, such as contact details you previously submitted. These Cookies may also be used to provide information you request such as publications or newsletters.

IV. ESSENTIAL COOKIES

Some Cookies are essential in order to enable you to navigate our Site or to enable you to receive a particular service you have requested. Such Cookies are regarded as ‘strictly necessary’ and we do not need to ask your permission to use them.

V. THIRD PARTY COOKIES

Our Site may also allow third parties to download Cookies to your device. For example if you choose to ‘share’ content from our Site with friends through a third party site such as Facebook or another social network, you may be sent Cookies from these third party service providers over which we have no control. If you choose to share such content, you should check the relevant third party services provider’s terms/policies for more information about cookies that they use.